RESULT ORIENTED

Scientific research confirmed to reach or increase results, an engaged team is an accelerator. The first step in our HBS model is to translate expected outcome into concrete behaviors for success. This clarifies how people can contribute to success. A key influencer of motivation according to the Expectancy Theory of V. Vroom (1964). 

PEOPLE CENTERED 

Similar to the "know your customer" basics in marketing, we belief that taking time to connect with your people is a pre-requisite to built the human conditions for success. This is step 2 in our HBS model. If you know what drives people, you can tap into it, coach effectively and create a lasting impact. 

BEHAVIORS AS STEPSTONES

In Organizational Behavior Management (OBM), behaviors are defined as specific, measurable actions that a person says or does. Results are the outcome of repetitive actions of people in their day-to-day. Focusing on behaviors turns performance from something abstract into something you can coach, reinforce, and improve — one behavior at a time (steps 3 & 4 in our HBS model).

BEHAVIORS TO DRIVE STRATEGY EXECUTION 

USE CASE: Retail bank in Belgium

Following a strategic choice to keep the retail network in this digital era, the response of the retail offices to the changing needs of (potential) customers had to evolve. As part of the transformation team, we targeted behavioral interventions to increase autonomy and proactivity in the retail branches. 

After six months, the impact was visible on multiple levels: a higher score on the employee engagement survey and a positive shift in how clients experienced their interactions with the branches.

ENGAGE AROUND OKRS

USE CASE: Agile Consulting agency

Following the launch of their Objectives and Key Results (OKRs) for Q1 2025, we facilitated two workshops with all consultants to translate the OKRs into a concrete action plan. Together, we defined the specific success behaviors needed to achieve the goals and explored motivating ways to recognize and reward progress.

Feedback after the workshops:
"Thank you — it's now clear where I can make a difference and how my actions connect to the bigger picture. I feel energized and ready to go for it." — Senior Agile Coach -

CONTINUOUS LEARNING CULTURE

USE CASE: Shared Service Center of a major logistics player

To break a negative spiral triggered by a recent reorganization, we designed targeted interventions to embed a culture of continuous learning into the team's daily operations. The goal was to shift the team dynamic, rebuild confidence, and create momentum toward proactive improvement.

After six months, the shift was clearly visible: The team initiated among others the development of a robotics team using their own internal talent, demonstrating increased willingness to learn and innovate.

With our scientifically based HBS model, we support you and your team to take concrete steps to embrace the behaviors for success needed for your best performance in challenging times. 

We support you either in a consulting role, e.g. as part of your  project team, or ad-hoc / on demand in a coaching role. Check out the Contact page to discover the people behind Henk Consulting.

The impact we aim for: Your team's performance increase while they are engaged to integrate the needed behavior(s) for success into their daily operations. 

We facilitate interactive trainings and action oriented workshops around Performance-driven Behavior Coaching. 

You can explore our range of public trainings and off-the-shelf workshops in the Training & Workshop section. 

Looking for something more specific for your team or leaders? Context matters is one of our core beliefs. Contact us and we invest time to understand your people, environment and challenges to adapt and make every session relevant, targeted, and impactful.  

The impact we aim for: Participants gain fresh perspectives, practical insights, and hands-on tools.